Terms of Service

01Acceptance of Terms

By creating an account, requesting a rebate estimate, signing a Buyer Representation & Rebate Agreement, or otherwise using the Services, you confirm that you have read, understood, and agreed to these Terms and to our Privacy Policy.

If you are using the Services on behalf of another person or an entity, you represent that you have authority to bind that party to these Terms.

02Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to use the Services. By using the Services, you represent and warrant that you meet these requirements and that you will comply with all applicable laws and regulations, including state real estate and consumer protection laws.

03Accounts & Security

Some features of the Services require an account. You agree to provide accurate, current, and complete information and to keep it up to date.

• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activity that occurs under your account.
• You must notify us promptly of any unauthorized use or suspected security breach.
• We may suspend or close accounts that violate these Terms.

04Acceptable Use

You agree not to use the Services to:

• Violate any applicable law, regulation, or third-party right.
• Infringe or misappropriate intellectual property, privacy, or publicity rights.
• Submit false, misleading, or fraudulent information — including on a rebate estimate request or agreement.
• Transmit malware, spam, or any harmful or deceptive content.
• Attempt to gain unauthorized access to our systems or those of other users.
• Interfere with, disrupt, or place undue load on the Services.
• Reverse engineer, scrape, or resell the Services without our written permission.

05Buyer Representation & Rebate Agreement

HGRS acts as your buyer's agent under a separate written Buyer Representation & Rebate Agreement. That agreement is signed before you tour a home and states the rebate calculation in writing. Where these Terms and the signed agreement conflict, the signed agreement controls the terms of your representation and rebate.

How the rebate works

• HGRS is compensated from the buyer's agent commission offered by the seller or listing broker — not from you directly.
• Your rebate is delivered as a credit at closing applied toward your closing costs. It is not a cash payment.
• Rebate availability, amounts, and permitted uses vary by state and are subject to state law and lender or loan-program approval.
• Where a rebate is restricted or prohibited, we will explain the permitted alternatives in your market before you make an offer.
• Showings, inspections, and settlement attendance may be handled by third-party licensed providers, as described in your agreement.

06Fees & Optional Services

There is no fee, retainer, or upfront cost to engage HGRS, and there is no lock-in. If you do not purchase a home, you owe us nothing. Our compensation comes from the buyer's agent commission at closing, and a portion of that commission is rebated to you as a closing credit.

Optional services billed at cost

To keep our model transparent, some services are billed separately at cost so you only pay for what you actually use:

• Showings — approximately $50 per showing.
• Inspection accompaniment — a third-party licensed agent can attend with you for approximately $150.
• Closing attendance — optional, approximately $200–$250.

All other representation — MLS access, market analysis, comparable sales, offer strategy, and negotiation — is included at no direct cost to you. Any HGRS fee is deducted from the earned commission before your rebate credit is calculated, as set out in your signed agreement.

07Intellectual Property

The Services, including all content, software, design, trademarks, and logos, are owned by HGRS or our licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for their intended purpose.

You retain ownership of any content you submit. By submitting content, you grant us a worldwide, royalty-free license to host, store, and display that content solely to operate and improve the Services and to provide the representation you requested.

08Third-Party Services & Providers

The Services may contain links to or integrations with third-party websites, tools, MLS data, lenders, title companies, and licensed service providers. We do not control and are not responsible for the content, policies, or practices of any third party. Your use of third-party services is at your own risk and subject to their terms.

09Disclaimers

The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure.

Property listings, pricing, market data, savings estimates, and rebate figures are provided for general information and may change or contain errors. Nothing on the Services is a guarantee of savings, of closing, of financing, or of any particular outcome in a transaction.

10Limitation of Liability

To the maximum extent permitted by law, HGRS shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Services. Our total liability for any claim shall not exceed the amount of compensation HGRS actually earned on your transaction, or one hundred dollars ($100) if no transaction closed, whichever is greater.

11Termination

We may suspend or terminate your access to the Services at any time, with or without notice, if you breach these Terms or if we discontinue the Services. You may stop using the Services at any time, and you may terminate your Buyer Representation & Rebate Agreement as provided in that agreement.

Sections that by their nature should survive termination — including intellectual property, disclaimers, and limitation of liability — will continue to apply.

12Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

13Governing Law

These Terms are governed by the laws of Pennsylvania, the state in which HG Realty Services, Ltd (HGRS) is licensed and established, without regard to conflict of law principles. Any dispute arising from these Terms or the Services shall be resolved in the courts of that jurisdiction, and you consent to their exclusive jurisdiction.

14Text Messaging & Chat Terms

1. Program. HG Realty Services, Ltd (HGRS) sends recurring automated text messages about homes for sale, showings, your home search and transaction, and our buyer rebate program to people who opt in on hgrs-broker-rebate.com or by message.
2. Consent. Opting in is voluntary and is not a condition of any purchase or service. You must be the account holder or an authorized user of the mobile number you provide.
3. Frequency and cost. Message frequency varies. Message and data rates may apply.
4. Opt out. Reply STOP at any time. You'll receive one confirmation and no further messages. Reply START to rejoin.
5. Help. Reply HELP, call (215) 969-2400, or email us at the address in Section 15.
6. Carriers. Carriers are not liable for delayed or undelivered messages.
7. Privacy. See Section 06 of our Privacy Policy.

Website chat and social media messages

Automated replies. Our website chat may be answered by an automated assistant that uses artificial intelligence, and HGRS staff may review conversations. Chat answers are general information only. They are not legal, tax, or lending advice, and they do not create a buyer agency relationship. Representation begins only when you sign a Buyer Representation & Rebate Agreement.

Records. By using the chat, you agree that we may record and keep the conversation as described in our Privacy Policy.

Your contact details. Contact information you share in a chat or social media message may be used to reply to you by chat, phone, or email about your inquiry. Automated text messages are sent only if you separately agree to them as described in this section.

Accuracy. Information in chat replies, including rebate estimates, is for illustration and may contain errors. Your signed agreement controls.

15Contact Us