HG Realty Services, Ltd ("HGRS," "we," "us," or "our") is a licensed real estate brokerage firm providing buyer representation and commission rebates. Your privacy matters to us, and this policy is written to be read — not skimmed past. If anything here is unclear, contact us at the details at the bottom of this page.
01 Introduction
This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website, complete a rebate estimate or contact form, call or text us, or engage us as your buyer's agent. It also describes our practices for using, maintaining, protecting, and disclosing that information.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.
This policy does not apply to information collected by any third party, including through any application or content that may link to or be accessible from our website.
02 Information We Collect
We collect several types of information from and about users of our website and services, including information by which you may be personally identified ("personal information").
Information you provide to us
We collect information you voluntarily submit, such as when you:
- Request a commission rebate estimate or complete an inquiry form;
- Provide your name, email address, phone number, or property search details;
- Sign or review a Buyer Agency Rebate Agreement;
- Contact us by phone, text, email, or through the website;
- Chat with us on our website (we keep a record of the conversation, which may be answered by an automated assistant);
- Message us on social media, including Instagram, Facebook, TikTok, X, YouTube, or Pinterest, and share your contact details there;
- Respond to surveys, promotions, or requests for feedback.
Information collected automatically
As you navigate our website, we may automatically collect certain technical and usage information, including:
- IP address, browser type, device type, and operating system;
- Pages viewed, time spent on pages, and referring URLs;
- General geographic location derived from your IP address;
- Cookie identifiers and similar tracking technologies (see Section 04).
Information from third parties
We may receive information about you from third parties, including lenders, title and settlement companies, multiple listing services, referral partners, and service providers that help us operate our business. We only use this information for the purposes described in this policy.
| Category | Examples | How we use it |
|---|---|---|
| Identifiers | Name, email, phone number, mailing address | Respond to inquiries, prepare rebate estimates, provide services |
| Transaction details | Purchase price, property address, offer and closing details | Calculate and document your rebate, coordinate your transaction |
| Internet activity | Browsing history on our site, device and usage data | Improve the website, measure marketing, prevent fraud |
| Commercial information | Services requested, preferences, communication history | Deliver services, provide support, comply with legal obligations |
03 How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and improve our website and services;
- To prepare and deliver your commission rebate estimate and Buyer Agency Rebate Agreement;
- To communicate with you about your inquiry, transaction, or account;
- To respond to your questions, requests, and customer support needs;
- To send you marketing, newsletters, or promotional communications where permitted by law;
- To detect, prevent, and address fraud, security, or technical issues;
- To comply with legal, regulatory, and licensing obligations;
- To enforce our agreements and protect the rights, property, and safety of HGRS, our clients, and others.
We may also use aggregated or de-identified information, which cannot reasonably be used to identify you, for research, analytics, and business purposes.
06 Calls, Texts, Email & Consent
Text messages
If you check the optional SMS consent box on our website, or reply YES to our consent message in a website chat or social media message, you agree to receive recurring automated text messages from HG Realty Services, Ltd (HGRS) at the mobile number you provided about homes for sale, showings, your home search, your transaction, and our buyer rebate program. Consent is not a condition of any purchase or service, and you can submit our forms without checking the box. Message frequency varies. Message and data rates may apply. Reply STOP to opt out (you'll get one confirmation and no further texts), START to rejoin, or HELP for help. You can also opt out any other reasonable way, such as telling us by phone or email. Carriers are not liable for delayed or undelivered messages.
Phone calls
If you give us your phone number and ask us to contact you, we may call you about your inquiry and our services. We call only between 8 a.m. and 9 p.m. your local time. We keep an internal do-not-call list. If you ask us to stop calling, we add you to it and stop promptly, and within 10 business days at most.
We email you about your inquiry and transaction and, unless you opt out, about homes and our rebate program. Every marketing email includes an unsubscribe link and our mailing address, and we honor unsubscribe requests within 10 business days. You will still receive emails needed for an active transaction.
Record of your consent
When you agree to texts, we keep the date and time, where you agreed (for example, our website chat or an Instagram message), your phone number, and the consent wording you saw.
No sharing
We do not sell, rent, or share your mobile number or SMS opt-in data and consent with third parties or affiliates for marketing or promotional purposes.
Website chat and social media messages
When you use the chat on our website or message us on social media (including Instagram, Facebook, TikTok, X, YouTube, or Pinterest), we collect and keep what you type, including any name, email, or phone number you share, plus the date, time, and page or account you messaged from. Chats may be answered by an automated assistant that uses artificial intelligence, and our staff may review them. We use chat records to respond to you, provide our services, and document any consent you give. Our chat and CRM providers process these records for us under confidentiality obligations. If you share your contact details in a chat, we may reply by chat, call you about your inquiry, and email you. We send automated text messages only if you also agree to them as described above.
07 Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the nature of the information and our legal, regulatory, and operational requirements.
- Transaction and rebate records are generally retained for the period required by applicable real estate and tax regulations;
- Marketing contact information is retained until you opt out or request deletion;
- Website analytics data is retained in aggregated or de-identified form.
When information is no longer needed, we take reasonable steps to delete, anonymize, or securely destroy it.
08 Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information. We honor these rights in accordance with applicable law, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA) and, where applicable, the EU/UK General Data Protection Regulation (GDPR).
To exercise any of these rights, contact us using the details in Section 13. We may need to verify your identity before fulfilling your request, and we will respond within the timeframe required by applicable law. If you are in the EU/UK, our lawful bases for processing your information include your consent, the performance of a contract with you, compliance with legal obligations, and our legitimate interests in operating and improving our services.
You may also designate an authorized agent to make a request on your behalf, subject to verification.
09 Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include encryption in transit, access controls, and vendor due diligence.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for keeping any account credentials confidential.
10 Children's Privacy
Our website and services are not directed to, and we do not knowingly collect personal information from, children under the age of 16. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us and we will take reasonable steps to delete it.
11 Third-Party Links & Services
Our website may contain links to third-party websites, tools, or services that are not operated or controlled by HGRS. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites or services you visit.
12 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice.
Your continued use of our website or services after any changes take effect constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
13 Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
Entity HG Realty Services, Ltd (HGRS) — licensed real estate brokerage firm
Department Privacy & Compliance Team
Email [email protected]
Phone (215) 969-2400
Mail Attn: Privacy, 491 Domino Ln, Suite 2, Phila., PA 19128
Website hgrs-broker-rebate.com